FAQ

    1. Do you speak English ?

      Yes, we do!

    2. Where are you located?

      Our Flyinx operations office is located in Shanghai, the commercial center in China.

      Our printing factory is located in Shanghai and Hangzhou.

    3. How long does it take?

      Lead times vary according to the kind of product manufactured and the quantity.

      For small to medium orders, it takes 1-10 days and we basically use express delivery.

      For large quantity orders, Standard shipping times are as follows:

      • China: 1-2 weeks
      • US and Canada, East Coast— 4-5 weeks
      • Europe— 5-6 Weeks
      • Australia— 2-3 Weeks
      • Central / South America— 4-6 Weeks
    4. Can you send me samples?

      Flyinx provides a number of samples throughout the process of production:

      • A “White Book” dummy created to the exact specifications of your job, provided before final confirmation
      • Relevant samples of Flyinx work for other clients as quality reference, provided before final confirmation
      • Color proofs, for evaluation of color and final check, provided before production commences
      • ’First Bound’ Production Samples for evaluation of final result before binding is completed
      • For complex or large run projects, additional proofs may be provided.
    5. What quality guarantees do you offer?

      While there’s no such thing as a perfect print run, and minor irregularities can be found on any print product anywhere in the World, having a wide base of print knowledge and applying a regimented system of controls throughout the process ensure superior quality. Before shipping, we will send you our detailed final inspection report, inclusive of photos of final product stacked and ready to go. For more on this subject, Please ask about our 7 stage quality assurance method and 52 point job inspection criteria

    6. Can I come to do the press check?

      Yes!

    7. Do you handle importing?

      In most cases, yes. We typically provide quotations on the basis of door to door delivery, whereby we handle all shipping, import and final delivery, and whereby import duties, if any are included in the price offered. If you prefer, however, we can provide the shipment FOB China, or deliver to port for pickup.

    8. What if my shipment is damaged in transit?

      All projects are insured for 100% of their value against damage or loss in transit.

      • Proofs have been approved by the client
      • We are given the client's written approval
      • Requests for changes are communicated verbally
    9. Do you offer credit terms?

      We only provide credit terms for large quantity order.

      For larger orders, it is sometimes preferable to divided payments into several steps or employ the use of a letter of credit.

    10. How should I submit my files?

      We accept online file transfer as well as your art on CD or DVD as a locked and certified PDF file, along with the original file in native format, image links and fonts, a complete 100% size color dummy and samples of desired color matches or printed versions of your product.

    11. Is your factory ISO certified?

      We are ISO 9001 certified factory.

    12. What about the environment?

      With very few exceptions, the paper we use comes from sustainable tree plantations. Domestic Chinese Recycled paper is available only for some types of paper, but it is possible to procure recycled paper, Chlorine-Free paper and/or FSC certified paper.

    13. Can I request spot color?

      No. We print using a 4-color process, meaning that all of our products are printed with Cyan, Magenta, Yellow, and Black inks. We do not use any inks other than CMYK.

    14. Can I write or print on UV coating?

      No.

    15. What kinds of varnish (coating) do you use?

      Depending on what product you are ordering, it will either have aqueous coating or UV coating.

    16. When preparing press-ready digital files, what size should I build my file to?

      Please build your press-ready digital files to bleed size by adding 0 .1" dimension for any product that is printed on 14- point cardstock (for example: business cards and postcards) and 0.125" for all other products (for example: brochures and flyers).

    17. What is the required bleed?

      Our bleeds vary depending on the product. Please refer to our Preparing Files page for more information on the specific bleed for your product. Keep in mind that any files that do not have the proper bleed may delay the order, and add costs.

    18. What if my design don't bleed?

      We require ALL files to be built to the full bleed dimension specified for each trim size. We automatically trim the bleed off of each side, which will result in the desired trim size.

    19. How do I prepare files for trim?

      Simply add the appropriate bleed to each dimension of your digital layout. Please add all the crop marks, and make sure all critical elements (text, images, logos, etc.) are at least 0.125" inside the side of the Safe Zone. Anything left close to the side may be cut off during trimming. Allow 1/16" cutting space around the Trimming Zone. Please refer to our Download Templatespage or our Preparing Files page for more information on bleeds and crop marks.

Frequently Asked Questions about Design Services

    1. What kind of specific design services do you offer?

      Our design services team can provide all manner of design services, from simple modifications to complete business identities. We can supply you with the following:

      • File formatting and print prepping
      • Creative consultation
      • Changing the text, colors, or layout of your design or your existing design files
      • Turning your rough concepts into print-ready files
      • Full graphic design services that include everything from logo design to multi-page booklets
    2. When will I receive my design quote?

      We will contact you with your design quote within 1 business day of your initial contact with Flyinx Design Services.

    3. How do I contact your design team?

      You may contact us via web form or email with any of your design questions, but the quickest way to start your design project is by completing our design survey form which will enable us to fully understand your requirements. We cannot start your project until this survey is completed.

    4. What do you require from me before you can start my design project?

      Our design services team requires as much information as possible to create your design. As well as filling out the design survey form, additional information is welcomed. Visual information is key to a successful design and all logos or pictures must be sent prior to us starting a design project. All pictures, logos, and design elements that you expect to use in your design must be in hi-resolution 300 dpi (dots per inch) format. Any low resolution documents supplied by you are printed at your own risk. In addition, all text associated with your design must be provided in a non-image, digital format (email text, Word document, or similar text format).

    5. Do you provide a rush design service?

      Yes, we offer expedited designs for customers who need their designs as quickly as possible. The charge for our expedited service will be an additional cost that is calculated based upon your expected time of delivery. Designs with "rush pricing" will need to be approved by both you and Flyinx graphic design services before the order is placed. All necessary materials need to be provided at the time of order.

    6. What is the expected turnaround for my design?

      Once the design survey form is completed, and all materials are provided (i.e. text document, pictures, and logos) we can begin the design process. An initial proof will take 1-3 business days depending on the complexity of your design. It should be noted that the timely delivery of your design project is reliant on your quick response to proofs.

    7. How many revisions am I allowed? What is your revision policy?

      For a complete design that we start from scratch, we provide two (2) revisions after initial proof. Further revisions will be charged at a standard rate of 50 % of the original cost per revision. Your revisions must be provided in writing and must include all details of changes from the original design specifications to the current version.

      Please note: text changes count as revisions.

    8. How do I proof and approve my revisions?

      You will be notified when your proof is ready via email and provided with a PDF of your proof. Responses to your proof must be sent via our online proof page or by email. You are responsible for reviewing all proofs and approving all changes. Once the proof has been approved, we are not responsible for spelling, phone number errors, or other perceived errors. We cannot continue with the design project until the proof is returned and approved. We are not responsible for any design or production errors if:

      • Proofs have been approved by the client
      • We are given the client's written approval
      • Requests for changes are communicated verbally
    9. Can I cancel my design order?

      Yes, but there will a cancellation fee. If you cancel your order, you will be billed by Flyinx for incurred costs at the time of cancellation. Cancelling your order before the design process has begun will incur a 15% fee that will be charged to you. If your order is cancelled after initial design work has been completed and the first proof has been sent, a 75% charge will be incurred. If the order is cancelled after the second proof is provided, no refund will be available.

        • 1.Rush Design: We provide a rush design service. The charge for our expedited service will be an additional cost that is calculated based upon the client's expected time of delivery. Designs with "rush pricing" will need to be approved by Flyinx design services and client before the order is placed. All materials need to be provided at time of order.

        • 2.Turnaround: Once the design survey is completed, and ALL materials are provided (i.e. text document, pictures, and logos) we can begin the design process. An initial proof will take 1-3 business days depending on the design complexity. Timely delivery of each design project is reliant on the client's quick response to proofs.

        • 3.Revisions: : Client revisions must be provided in writing and must include all details of changes from the original design specifications to the current version.

        • 4.Text changes count as revisions.

      • 5.Proofs: The client is responsible for reviewing all proofs and approving all changes. Once the proof has been approved, we are not responsible for spelling, phone number errors, or other perceived errors. Proof responses must be sent via our online proof page or by email. Until the proof is returned and approved, we cannot continue with the design project. Flyinx will not be responsible for any design or production errors if:
        • Proofs are approved by the client
        • We are given the client's written approval
        • Requests for changes were communicated verbally
      • 6. Cancellations:: Cancelled orders will be billed by Flyinx for incurred costs at the time of cancellation. If the client cancels their order before the design process has begun, the client agrees to a 15% fee that will be charged to them. If the order is cancelled after initial design work has been completed and the first proof has been sent, a 75% charge will be incurred by the client. If the order is cancelled after the second proof is provided, no refund will be available.

Use of Service

Shipping fees are calculated when you add an item to your shopping cart.
  1. I am having problem to access the website, do you have a page to help with my question?

    Yes, you can visit our contact us page!

  2. Where is my order?
    To view the details and status of your order

    1. Click on "My Account." Enter username and password to log in.

    2. Click on "My Orders" to view the status of your order.

  3. Can I place an order for a custom size card if I order online?

    Yes, You can submit your inquiry and we will get back to you with the quotation very soon and you can confirm to move on.

  4. Can I cancel or change my order?

    Flyinx will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. (15%-30% of total transaction) Once the order has been placed successfully, No Refunds are issued for the Logo, or Graphic design services.

  5. What if I am not satisfied with my order?

    Flkyinx is committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.

  6. What is your return policy?

    Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit. Customer must notify Flyinx within 5 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received. All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.

  7. How can I add a Flyinx web badge and/or web banner to my website or blog?

    Please click on the following links:

    If you have used the services of Flyinx and would like to endorse us by adding a web badge, please go to our Badges page.

    If you would like to endorse Flyinx by adding a web banner, please go to our Banners page.